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IVA Complaint
If you wish to make a complaint about the service you have received from Debt Movement Ltd, please contact us using one of the following methods:
Please have the following available when you call, or include them in any email or letter that you send us:
Initially we would ask you to contact a Client Service Officer who will try to resolve your complaint over the telephone. If you are satisfied with the outcome following this, no further action will be taken.
If we are unable to resolve your complaint at first contact, or you would prefer to submit your complaint in writing, a written acknowledgement will be issued to you no later than five working days from receiving your complaint. Your concerns will be fully investigated by a Compliance Officer along with the Insolvency Practitioner. A final response will be issued to you within eight weeks of the initial receipt of your complaint or we will explain why we are not able to issue a response.
During this time the Complaints Officer may need to contact you to seek additional information or clarification to ascertain the facts surrounding your complaint.
If we uphold your complaint we will take the appropriate steps to rectify the error promptly and offer an apology for the error.
If you are not satisfied with our response to your complaint you have the right to make a formal complaint to our regulator:
Laura Prescott is licensed to act as Insolvency Practitioners in the UK by the Insolvency Practitioners Association:
Insolvency Practitioners Association
32 Blackfriars Road,
London
SE1 8PB
Via the Insolvency Gateway here: https://www.gov.uk/complain-about-insolvency-practitioner.